About this Course

ITIL® Foundation introduces key concepts, practices, and processes for effective IT Service Management (ITSM). Understand the service value system, guiding principles, and core practices to improve service quality and value delivery.

Key Features

• ITIL® concepts, terminology & service value system
• Guiding principles & continual improvement
• Core practices (incident, change, problem, request)
• Exam preparation with sample questions
• Instructor-led sessions + post-training support

What You’ll Learn

• ITIL® service value chain & practices overview
• How to align IT services with business value
• Incident, Problem & Change Management basics
• Service level management & continual improvement
• Preparation strategies for the Foundation exam

Training Modes

• In-Person: City-specific classroom batches
• Online Virtual: Live instructor-led sessions
• Self-Paced: Recorded modules & practice tests

Prerequisites

No formal prerequisites. ITSM exposure is helpful.

Fee

USD $899

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